Customer Support
Welcome to Trade Pulse LLC Support! We’re here to help you with any questions or issues you may have about your shopping experience. Whether you need assistance with your order, have questions about a product, or want to learn more about our policies, our support team is ready to assist you.
Email Support
For all inquiries, please email us at [contact@tradepulse.com]. We aim to respond to all emails within 24–48 hours. Be sure to include your order number (if applicable) and a brief description of your issue so we can assist you as efficiently as possible.
Phone Support
For immediate assistance, please call us at +1 (312) 871 8428. Our phone support is available during the following hours:
Sunday: Closed
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 4:00 PM (EST)
Additional non-returnable items:
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at complaint@tradepulsellc.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your product, you should mail your product to: returns@tradepulsellc.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at contact@tradepulsellc.com for questions related to refunds and returns.